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| Methodologies for Customers Likely to Purchase Again: |
| 1. |
From the telephone survey question: What is the likelihood you would buy again or recommend Next Day Blinds to a friend or relative based on your experience? |
| 2. |
Respondent selects a number 1, 2, 3, or 4, with "4" representing the highest likelihood and "1" representing the lowest likelihood. |
| 3. |
Respondents selecting 3 or 4 are considered "likely", respondents selecting 1 or 2 are considered "unlikely". |
| 4. |
Index percentage is tabulated as (# of respondents selecting 3 or 4) / (total number of respondents). |
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| Methodologies for Customer Satisfaction Index: |
| 1. |
The basis for the rating is the answer to Question "7" from our survey "Based on your experience with Next Day Blinds, what is the likelihood that you would purchase again, or recommend Next Day Blinds to a friend or relative"? |
| 2. |
Ratings are given on a 1- 4 scale, with 4 being the highest rating. |
| 3. |
For a 26 week period, individual survey results are summed and weighted against the number of responses for a 26 week average. The average is converted to a percentage as follows: |
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- 1= 0
- 2 = 33 1/3%
- 3 = 66 2/3%
- 4 = 100%
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